Refund policy

We're a small family shop in North Georgia, so let's keep this simple and fair.

You have 30 days. If something isn't right, email us at hello@gravitthouse.com within 30 days of delivery and we'll make it right.

What we can take back: unopened items in their original packaging. Send your order number and a photo and we'll send you return instructions. Once it's back with us, your refund goes to the original payment method within 5 business days.

What we can't take back: blind packs, mystery boxes and surprise items once they've been opened. The surprise is the product - once the wrapper is off, we can't sell it again. Please open those knowing that.

If it arrived damaged: that one's on us. Email us within 48 hours of delivery with a photo of the item and a photo of the mailer or box it arrived in, and keep the packaging until we've sorted it out. We'll replace it or refund it in full. You don't need to send anything back unless we ask.

About squishy, gel and stress toys specifically. These are soft, filled items and they are not indestructible. We cover anything that arrives split, leaking, flattened or misshapen from transit. We can't cover damage that happens after delivery - over-stretching, cutting or puncturing, pets, sun or heat exposure, or ordinary wear from being squeezed. These are play items and they do wear out with use; that isn't a fault. Transit damage is one replacement per item, and we ask for the photos above so we can also file it with the carrier.

Return shipping: changed your mind - return shipping is yours. Our mistake - it's ours.

Not shipped yet? Email us and we'll cancel it. No charge, no questions.

Questions: hello@gravitthouse.com